Question 1

How long does shipping take within India?

Accepted Answer

Orders are dispatched within 2 business days from Thanjavur and typically arrive in 3–6 business days across India. You will receive a tracking link as soon as your piece ships.

Question 2

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide via insured courier. International transit usually takes 7–14 business days. Duties and taxes at the destination are the recipient's responsibility.

Question 3

How do I find the right ring size?

Accepted Answer

Use our printable size guide on the product page, or share an existing ring's diameter with us via WhatsApp and we will match it for you.

Question 4

What are your pieces made of?

Accepted Answer

Thanira is imitation / fashion jewellery. Every piece is crafted in a fine copper alloy and finished with a warm, lasting gold polish — designed to look heirloom without the price of real gold. We do not sell solid gold, silver or any precious-metal hallmarked jewellery.

Question 5

How should I care for my jewellery?

Accepted Answer

• Store jewellery in a dry and airtight box or pouch.
• Wipe gently with a soft cloth after use.
• Keep away from direct sunlight and humidity.
• Remove jewellery before bathing, swimming, or exercising.

Question 6

Can I return or exchange my order?

Accepted Answer

Goods once sold will not be taken back or exchanged unless there is a manufacturing defect identified at the time of purchase. Exchange requests, if applicable, must be made within 3 days from the invoice date with the original bill and product tag intact. Customized and special-order products are non-returnable and non-refundable. See our Returns & Exchange Policy for full details.

Question 7

What if my piece arrives with a manufacturing defect?

Accepted Answer

If a manufacturing defect is identified at the time of purchase or on delivery, please write to hello@thanira.in within 48 hours with your order number and clear photographs. Our team will inspect the piece and, at our discretion, arrange a replacement or refund.

Question 8

Do you offer repairs or replating?

Accepted Answer

Yes. Repairs and replating services may be chargeable depending on the product's condition and the service requirements. Reach us at hello@thanira.in and we will share an estimate before any work begins.

Question 9

Why does the colour or finish look slightly different from the photos?

Accepted Answer

Colour, finish and stone appearance may vary slightly from product images due to lighting, screen calibration and handcrafted detailing. These natural variations are part of the character of the work and are not considered defects.

Question 10

Can I request a custom piece?

Accepted Answer

Absolutely. Reach us through the Contact page or WhatsApp with your idea — our atelier will share a sketch and quote within 3 working days. Please note that customized and special-order pieces are non-returnable and non-refundable.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, net banking and wallets through our secure payment gateway.

Question 12

Can I cancel or modify my order?

Accepted Answer

Orders can be modified or cancelled within 12 hours of placement. After that, the piece may already be packed for dispatch and our standard terms apply — goods once dispatched cannot be taken back except for manufacturing defects.

Frequently Asked Questions